Who we are
We are Tailors Thread, a tailoring and alteration business based in the UK. Our website address is: https://tailorsthread.co.uk.
What personal data we collect and why we collect it
We collect and process the following personal data from you when you use our services or contact us:
- Name
- Contact details (address, phone number, email)
- Garment information and any instructions you provide
- Payment details (processed via secure third-party providers)
- Communications (via WhatsApp, email, phone, or booking platforms such as cal.com)
- Technical data (such as IP address, browser type, and cookies – see below)
We collect this data to:
- Process and deliver your tailoring orders
- Arrange collections and deliveries
- Communicate with you about your order or enquiry
- Comply with our legal obligations
- Improve our services and website
- (If you consent) Send you marketing communications in the future
How we collect your data
We collect data directly from you when you:
- Contact us via WhatsApp, email, phone, or our website
- Book an appointment or service via our website or cal.com
- Interact with our website (including cookies and analytics)
Cookies and analytics
Our website uses cookies and analytics tools (such as Google Analytics and UK-based marketing platforms) to understand how visitors use our site and to improve your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy.
Who we share your data with
We only share your personal data where necessary for our business operations:
- With our delivery partners, who need your contact details and address to deliver or collect garments
- With payment processors to securely handle payments
- With IT service providers who help us run our website and communications (all UK-based)
Our tailoring and cleaning subcontractors do not receive your personal details. We do not sell or share your data with third parties for marketing purposes.
How long we retain your data
We retain your personal data only as long as necessary for the purposes for which it was collected, to fulfil our legal obligations (such as tax and accounting requirements), and to resolve any disputes. After this period, your data will be securely deleted or anonymised.
How we protect your data
We use all reasonable technical and organisational measures available to us, such as encryption and secure servers, to protect your data. Access to your data is limited to staff and trusted service providers who need it to perform their duties. We regularly review our security practices to keep your data safe.
Your rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of any inaccurate or incomplete data
- Request erasure of your personal data (where legally permitted)
- Object to or restrict processing of your data in certain circumstances
- Withdraw consent for marketing communications at any time
To exercise your rights, please contact us using the details below.
Where your data is stored
Your data is stored on secure servers located in the UK. We do not transfer your data outside the UK or EEA.
Contact us
If you have any questions about this policy or your data, or if you wish to make a request, please contact us:
- WhatsApp or Phone: 07353 228 547
- Email: [email protected]
- Or use the contact form on our website
How to complain
If you have a concern about how we handle your data, please contact us first so we can address it. You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it regularly.